At  SERUMDO LLC, we want you to love your purchase. If you're not satisfied, we’re here to help. Please review the following guidelines for returns and refunds.

1. Eligibility for Returns

You may return items within 30 days of the delivery date if:

• The item is unused and in original condition

• All original packaging, tags, and accessories are intact

• You have proof of purchase (order number or receipt)

Non-returnable items include:

• Digital/downloadable products

• Gift cards

• Custom or personalized items

• Final sale or clearance items (clearly marked)

2. Return Process

To start a return:

1.  Email us at serumdo.llc00@gmail.com with your order number and reason for return

2. Wait for approval and return instructions from our team

3. Ship the item back using a trackable shipping service (you are responsible for return shipping costs unless the item is defective or we made a mistake)

Returns sent without prior approval may not be accepted.

3. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Note:

• Shipping fees are non-refundable unless the return is due to our error

• Late or missing refunds? Check with your bank or payment provider first, then contact us if needed

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at  serumdo.llc00@gmail.com

5. Damaged or Incorrect Orders

If you receive a damaged or wrong item, contact us within 3 days of delivery with:

• A photo of the item and packaging

• Your order number

We’ll resolve the issue at no extra cost to you.

6. Cancellations

Orders can be canceled within 2 hours of placement, provided they haven’t been processed or shipped. To cancel, email us immediately at serumdo.llc00@gmail.com

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7. Contact Us

For any return, refund, or exchange questions:

SERUMDO LLC
Email: serumdo.llc00@gmail.com